Olympus Docs

Appearance

Referencing & Affordability ​

Deep dive

How a prospect is qualified to rent: the affordability routes captured at reservation, and the credit and right-to-rent checks confirmed at the deal-sheet stage.

Purpose: Make sure a prospect can afford the home and is entitled to rent it, before the tenancy proceeds.

Owner: Leasing; (add the named subject-matter expert here).

At a glance ​

Where it happens ​

  • At reservation (on the booking platform): the prospect picks an affordability route and, if using a guarantor, supplies the guarantor details.
  • At the deal-sheet stage (in Portal): the customer is credit-checked and right-to-rent confirmed through Rent Profile.

Affordability routes ​

RouteRequirement
StandardIncome of at least 2.5x the annual rent
Key workerA key-worker category
UK guarantorA guarantor earning at least 3x the rent, with their details
Professional guarantorAn approved professional guarantor provider

HIAR (Household Income Affordability Requirement) is the income figure the prospect must meet; it's calculated and shown during reservation.

Guarantor providers ​

The approved list of professional guarantor providers is managed in Portal (each can be switched on or off), introduced for Renters' Reform.

Right to rent & credit (Rent Profile) ​

Rent Profile runs the referencing. Passing referencing (or signing contracts) progresses the deal sheet and syncs the tenancy back to Qube and HubSpot. Rent Profile also reports tenancy status, which Olympus reconciles.

Edge cases ​

  • A tenancy can be marked conditional pending referencing, then passed once cleared.
  • Right-to-rent is re-checked at renewal (an R2R step on the Rent Review tracker).